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Saturday, April 05, 2008

2 AM Saturday Phone Call

A couple of years back, when we were attempting to position OLS in the marketplace, I made special note of our team's operational experience as something that set us apart from a 'typical switch vendor.'  What I had said specifically was:

OLS’ competitive advantage is the collective experience and stability of our core team.  In contrast to the personnel churn that is a hallmark of major software and hardware suppliers in our market segment, OLS’ key employees have over 100 years of combined practice in the OLTP marketplace, designing, developing, installing and optimizing technologically superior systems for common business work processes.   

Moreover, the OLS team is ‘production-oriented.’  We understand the importance of up-time and the criticality of our customers’ systems.  We know that 2 A.M. phone calls are not uncommon…that installs and upgrades can take place at odd hours…that comprehensive ‘backout’ plans are a must…that problems usually can’t wait until morning.  This is more than an ‘approach.’  It’s an attitude.  It is critical to our success.  It does not come easily or cheaply.  Rather, it is hard-earned and well-honed over years of experience.

Okay, all well and good...but can I sue Hillary for stealing my idea?  She's tried to define herself (and her opponent in the process) with this 3 AM call on the red phone idea.  Of course, if Hillary gets a 3 AM phone call, it's most likely to be Bill after a night out with Ron Burkle, as this excellent skewering from Mike Lukovich deftly and hilariously points out.

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Resources

  • About Me
  • Dave Bergert's blog
    Insightful payment systems thoughts by my OLS colleague, Dave Bergert, CISSP, CISA, CompTIA Security+, and former Visa-certified QSA.
  • Glenbrook Partners' Blog List
    Glenbrook Partners has compiled "a current summary of the latest content from some of our favorite payments and banking blogs based upon their RSS feeds." Alejandro, Dave and I are on the list, as are many other good info sources.
  • jPOS
    Faced with payment systems challenges? Start here to learn more about Alejandro Revilla's jPOS project.
  • Randy San Nicolas' blog
    My OLS colleague Randy San Nicolas writes about his wealth of experience in various Issuer- and Acquirer-side endeavors in his Prepaid Enterprise blog.
  • soliSYSTEMS
    My friend Roque Solis is our go-to guy for RFID, smart cards, chip cards, integrated circuit(s) cards (ICC), HSMs, cryptographic accelerators, DES and public-key cryptography.
  • Specs Online - AMEX
    American Express (Amex) puts all its acquirer specs online for public retrieval.
  • Specs Online - First Data
    First Data Merchant Services (FDMS, aka 'FDR') puts all its acquirer specs online for public retrieval. [NOTE: FDMS' spec repository is accessible only via Internet Explorer; this link will not work with Firefox or other browsers.]
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